Refund Policy

Refund Policy for The Wagyu Den

At The Wagyu Den, we are committed to providing the highest quality Wagyu beef and ensuring your satisfaction with every order. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our Refund Policy.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The product arrived damaged or spoiled.
  • The incorrect product was delivered.
  • The order was not delivered within the specified timeframe due to an error on our end.

Please note, due to the perishable nature of our products, we cannot offer refunds for:

  • Products that were delivered in good condition but no longer meet your needs.
  • Orders that were incorrectly stored or mishandled after delivery.

2. Requesting a Refund

If your order qualifies for a refund, please follow these steps:

  • Contact Us within 48 hours of receiving your order at [email address] or by phone at [phone number]. Include your order number, a brief description of the issue, and photos of the product (if applicable).
  • Our team will review your request and respond within 2 business days with further instructions.

3. Processing Your Refund

Once your refund request is approved, we will process your refund in the following ways:

  • Original Payment Method: Refunds will be issued back to the original payment method used for the purchase.
  • Store Credit: As an alternative, you can choose to receive store credit for future purchases with The Wagyu Den.

Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

4. Exchanges

If you prefer an exchange instead of a refund, please let us know when you submit your request. We can arrange for a replacement product to be sent to you, provided it is available and the issue falls within the eligibility criteria.

5. Non-Refundable Situations

  • Orders where incorrect shipping information was provided.
  • Failure to retrieve or receive a delivery due to customer error.
  • Products that were opened, partially consumed, or improperly stored after delivery.

6. Questions?

If you have any questions about our refund policy or need assistance, please feel free to reach out to us at [email address] or [phone number]. We are here to help and ensure you have the best experience with The Wagyu Den.

Thank you for choosing The Wagyu Den for your premium Wagyu beef needs!